Privacy Policy

PRIVACY POLICY

This Privacy Policy is a legally binding agreement between you (“User”, “you” or “your”) and Dowr Real Estate Services Company, operating as Dowr (referred to as "we," "us," or "our"). It outlines the collection, storage, usage, and sharing (referred to as "processing") of your information when you interact with our services ("Services") or (“Portal”) or (“Site”). For instance, when you

• Visit our website at https://dowr.co/ or any of our websites linked to this Privacy Policy.
• Downloading and using our mobile app (Dowr) or any other apps related to our Privacy Policy.
• Take part in any other related activities, such as sales, marketing, or events.

This Policy is aligned with the Personal Data Protection Law (‘’Law”) applicable in the Kingdom of Saudi Arabia. If you have any questions or concerns, please read this Privacy Policy to learn about your privacy rights and options. If you do not agree with our rules and procedures, we respectfully request that you not use our Services. If you have any further questions or issues, please contact us at Support@dowr.co.

1. Data Collection

Data Collection

You can use the Portal anonymously, without disclosing personal information. However, to access certain features, providing personal data may be necessary. Opting not to share this information may limit your access to specific features. Users unsure about mandatory information can contact us.

The collection of personal data aligns with the Portal's purpose and complies with relevant regulations. Methods of collection are transparent, secure, and tailored to user circumstances. If collected data becomes unnecessary, the Portal promptly destroys it.

Before collecting personal data, the Portal ensures:

-        Justification for collection.

-        Clarification on the mandatory or optional nature of data collection.

-        Identity and contact information of the data collector (unless for security purposes).

-        Disclosure recipients and information on data transfer or processing outside the Kingdom.

-        Awareness of potential consequences and risks of non-compliance with data collection procedures.

-        Highlighting privacy and data protection rights under the Law.

-        Inclusion of other elements as specified by regulations based on the entity's activity nature.

If collecting personal data from non-users, conditions include:

-        Agreement in accordance with legal provisions.

-        Publicly available data or collected from a public source.

-        Collection by a public entity for security purposes, system implementation, or judicial requirements.

-        Prohibition compliance if it may harm the data owner or affect vital interests, per regulations.

-        Necessity for protecting health, public safety, or individual lives.

-        Assurance that data is not stored in a format directly or indirectly identifying its owner.

Data Application

When you grant us access or permission, our application(s) may collect the following data:

-        Geolocation Data: For location-related services, we may request access to track location-based data from your mobile device.

-        Mobile Device Access: Certain features of your mobile device, such as calendar, camera, social media accounts, and more, may be subject to access requests.

-        Mobile Device Information: Automatic collection of device details, operating system specifics, and other relevant data when using our application(s).

-        Push Notifications: Permission may be sought to deliver push notifications related to your account or application features.

This data is crucial for application security, functionality, diagnostics, and internal analytics. Ensure that provided personal information remains accurate, and any changes are promptly communicated.

Automatic Data Collection

When accessing our Services, certain data (e.g., IP address, browser details) is automatically gathered for security, functionality, and internal analytics. This data is non-identifying but includes device and usage details.

We use cookies and similar technologies following industry practices for data collection.

Collected Information

The gathered information includes:

- Log and Usage Data: Service-related, diagnostic, usage, and performance information automatically collected during your interactions with our Services.

-        Device Information: Details about the device used, including IP address, location data, browser type, and operating system.

-        Location Data: Information about your device's location, collected based on settings and device type.

-        content, offers, and services, ensuring accurate records. This may include mailing addresses, email addresses, phone numbers, and social media profiles obtained from third-party entities for targeted advertising and event promotion

Data Sourced from External Channels

We may obtain limited data from public databases, marketing associates, and other external sources to enhance marketing content, offers, and services, ensuring accurate records. This may include mailing addresses, email addresses, phone numbers, and social media profiles obtained from third-party entities for targeted advertising and event promotion.

2. Information Processing Procedures

In Brief: We manage your data to deliver, enhance, and oversee our Services, to engage with you, ensure security and deter fraud, and to adhere to legal requirements. We may also process your data for other purposes upon receiving your consent.

We process your personal data for various purposes, contingent on your interactions with our Services, including:

§  Account Creation and Management: We process your data to facilitate account setup, authentication, and general user account maintenance. This allows you to create and access your account while it is still active.

§  Service Delivery: We process your data to provide you with the services you've requested and to ensure their smooth delivery.

§  User Support and Inquiries: Your information is used to address user inquiries and provide support, resolving any potential issues tied to the services you've sought.

§  Administrative Communications: We use your information to send you important administrative information about our products and services, updates to our terms and policies, and other notifications.

§  Order Fulfillment: Your data is processed to fulfill and oversee the Services' orders, payments, returns, and exchanges.

§  User-to-User Interactions: If you choose to use features that allow for user-to-user communication, we may process your data.

§  Preserving Vital Interests: In cases where it is necessary to prevent harm or safeguard an individual's vital interests, we may process your data.

3. Sharing Your Personal Information: when and with whom

Your data may be shared with government officials in exceptional circumstances, but it will never be made public without your prior consent. Your personal information may be disclosed under the following circumstances:

1. Your consent in accordance with legal provisions.
2. Collection from publicly available sources.
3. Request from a public entity for security, system implementation, or judicial requirements as per regulations.
4. Necessary for public health, safety, or individual well-being, with limited subsequent processing to prevent identification.
5. No circulation, exchange, or sale to third parties without your consent.

The portal will not disclose your data under the following conditions:

1. Represents a security threat, harms the Kingdom's reputation, or conflicts with its interests.
2. Affects the Kingdom's international relations.
3. Prevents crime disclosure, infringes on fair trial rights, or compromises existing criminal proceedings.
4. Endangers individual safety.
5. Violates the privacy of individuals beyond the data owner, as defined by regulations.
6. Contrary to incomplete or incapable interests.
7. Violates established professional obligations.
8. Involves a breach of obligation, proceeding, or court ruling.
9. Discloses a confidential source in the public interest.

4. Our Policy Towards Thirds – Party Websites

This policy specifically applies to this Portal. The Portal and Services may include links to external resources not owned or controlled by us. If you navigate to another website through the Portal, we recommend reviewing that site's privacy policy to understand its information security practices and privacy policies.

5. Utilization Of Cookies and Tracking Technologies

In brief: We may utilize cookies and various tracking technologies to gather and store your information.

6. Data Retention Duration

We keep your data for as long as necessary, as stated in this privacy notice, unless legally required otherwise. Your personal data will be retained not beyond twelve (12) months after account termination.

This Portal will retain personal data beyond the original collection purpose only in the following cases:

1. When a systemic justification necessitates retention for a specified period, it will be destroyed after this period or upon the expiry of the purpose of its collection, whichever is longer.
2. If the personal data is directly linked to a case before a judicial body, and its retention is essential for the duration of the judicial proceedings, it will be destroyed after the completion of the case's judicial proceedings.

7. Safeguarding Your Information

Our commitment to safeguarding personal data includes respecting privacy and confidentiality, refraining from viewing it without explicit consent, except when legally mandated by the system. The information you share is stored on secure computer servers in a controlled environment, shielded from unauthorized access, use, or disclosure. Employing reasonable administrative, technical, and physical safeguards, we strive to prevent unauthorized access, use, modification, and disclosure of Personal Data under our control.

8. Data Collection from Minors

We refrain from intentionally gathering information from or directing marketing efforts toward individuals under the age of 18.

If you become aware of any data we may have collected from children under 18, please contact us at Support@dowr.co

9. Account data

To review, modify, or close your account, you can:

-        Access your account settings and update your user profile.

-        Reach out to us using the provided contact information.

Upon your request for account termination, we will deactivate or delete your account and data from our active databases. However, certain data may be retained if required by law.

10. Regarding cookies and similar technologies

 Most web browsers accept cookies by default, but you can typically configure your browser to delete or reject them. Bear in mind that this choice may impact certain features or services. You can also opt out of interest-based advertising from advertisers on our platform. For privacy inquiries, feel free to email us at Support@dowr.co .

11. UPDATES TO THIS NOTICE

In brief: Yes, we will revise this notice to align with applicable laws.

We may periodically update this privacy notice. The new version will be marked with a "Revised" date and becomes effective upon publication. If there are significant changes, we'll either post a notice of these changes or directly inform you. We recommend checking this notice regularly to stay informed about how we safeguard your data.

12. Contracting Us Regarding This Notice

Dowr Real Estate Services Company

Address: Lillian Tower 2, Prince Sultan Street, 10th floor, Jeddah | 23526

Phone: (+966) 556868892

Email: Support@dowr.co

13. REVIEW, UPDATE, OR DELETE YOUR COLLECTED DATA

Depending on the laws in your jurisdiction, you might have the entitlement to seek access to the personal information we gather from you, modify that data, or have it erased. To initiate a request for reviewing, updating, or deleting your personal information, kindly complete and submit a data subject access request.